Travel conditions
All clients must abide by the terms & conditions of the carrier.
Failure to do so will render the clients rights to compensation,
refunds, alternative or replacement services invalid, null & void.
These terms & conditions must be read & agreed upon before the
client purchases the carriers service.
All clients using the
carriers service must be in possession of a confirmation print out /
voucher of their reservation. In the event that the client does not
have a confirmation print out, the carrier reserves the right to refuse
travel or alternatively demand payment of full fare, at the rates
advertised on the carriers own website, before allowing use of the
carriers service.
Booking procedure
The
carriers service can only be used by pre-reservation. The carrier is
bound by the French transport law of 11/2/1986 article 5 which states
that the carrier must be in possession of a clear manifest stating
clearly the names & destinations of the carriers clients. The
reservation itself will only be accepted if the request is compatible
with the booking restrictions imposed by the carrier. The client is
responsible for ensuring that all information provided at the time of
reservation is correct & valid. A reservation request should not be
considered as being accepted or confirmed until the client has received
a confirmation e-mail from the carrier.
Booking restrictions
The
service provided by the carrier is available to the client providing
that the following conditions & restrictions are met & adhered
to;
For clients using Roissy Charles de Gaulle & Orly airport:
The arrivals service is available between 5 am & 12 am daily on a year round basis.
The departure pick up service is available between 4 am & 9pm daily on a year round basis.
The
carrier can only pick up & drop off inside the Paris boundaries ie.
hotels or residential addresses that have a postcode that begins with
75.
In the event that the client wishes to be transported to /
from an address in the Paris suburbs the carrier reserves the right to
refuse such a request or, in the event of availability accept the
request upon payment of a supplementary sum determined by & payable
to the carrier. This sum is variable depending upon the time of day /
transfer, location & distance of the request.
Booking amendments / refunds & cancellations
In order to obtain a full refund all cancellations must be made 24 hrs in advance of transfer pick up / arrival time.
All
complaints requesting refund / compensation must be written, either
e-mail or postal & sent to the carrier. These will be investigated
and a decision will be taken within 28 days of the reception of the
complaint. Until the complaint has been fully investigated the carrier
will accept no liability.
All amendments will be carried out
free of charge but must also be made at least 24 hrs in advance of
transfer pick up / arrival time. The carrier will do its utmost to
accommodate the clients amended request however the carrier reserves
the right to refuse any amendment.
Payment
All
purchases of the service provided by the carrier must be pre paid. The
client must print out his / her confirmation of transfer / voucher, at
the time of reservation & hand this to the carrier, if requested,
at the time of transfer.
The client must ensure that he / she has sufficient print outs / vouchers for the number of transfers required.
In
the event that the client does not have his / her confirmation printout
/ voucher, the client must pay the full public price directly to the
carrier.
Children
All children occupying a seat will be requested to pay the full fare. Baby seats are not provided by the carrier.
Personal Data
The
clients private & personal data will be used solely by the carrier
and will not be passed on to any third party with the exception of
governmental & law enforcement authorities should they make such a
request.
Arrivals procedure
The client must
follow the arrivals procedure of the carrier. The arrivals procedure is
always clearly stated within the reservation confirmation sent by the
carrier to the client.
Upon arrival the client must call the
toll free / free phone number 0800 699 699 from any public call box
owned by France Telecom. This number is free of charge & does not
require local currency coins or credit / bank cards. The client will
then be directed to a pre–determined meeting point where they will meet
the carrier. The dispatcher of the carrier will determine when the
vehicle may leave the airport & in which order the clients will be
dropped off at their destination.
Late arrivals
The
carrier will wait up to one hour after the scheduled arrival time of
the client. After this time the carrier will attempt to transfer the
late arrival client but undertakes no responsibility if this is not
possible.
The carrier is not liable for any additional costs that a late arrival may cause the client.
Departure procedure
Clients
must call the carrier at least 24 hours before their departure from
Paris to reconfirm their pick up time. Clients using the carriers
service to return to the airport must adhere to the pick up time
provided by the carrier which will always be a minimum of 3 hours
before the flight departure.
In the event that the client does
not adhere to the pick up time the carrier will wait for a maximum of
five minutes before departing from the clients address. After this time
the carrier is no longer responsible for the transfer of the client and
reserves the right not to refund the client.
At no time is the carrier responsible for any client that misses a flight / train / meeting / rendezvous / connection.
Strikes & demonstrations
The
carrier is not responsible for any delays, missed flights, connections
and additional costs to the client incurred by strikes, industrial
action & demonstrations that may take place both in France &
throughout the World. During these times the carrier reserves the right
to alter reservation confirmation pick up times as they may deem
appropriate.
War & Terrorism
The carrier
is not responsible for any delays, missed flights, connections and
additional costs to the client incurred by acts of war and / or
terrorism that may take place both in France & throughout the
World. During these times the carrier reserves the right to alter
reservation confirmation pick up times as they may deem appropriate.
On board safety
All
clients are required to respect local laws & regulations. In
accordance with French traffic law all clients must therefore wear
seatbelts at all times whilst aboard the carriers vehicle. The carrier
/ driver reserves the right to refuse any clients that may be deemed
unfit or unsuitable to travel. Any client asked to leave the carriers
vehicle at the drivers request or refused boarding of the carriers
vehicle will not be able to claim any refund & the carrier will not
be liable for any additional costs incurred by the client.
Child seats
The
carrier does not provide child seats. Clients that bring their own
child seats must take full responsibility for the fitting of the seat
& the subsequent safety of the child therein. Clients that use
child seats will be charged the full adult fare.
Luggage
The
client may take one medium / regular sized piece of “hold“ luggage
& one item of hand luggage free of charge. The carrier / driver
reserves the right to demand a supplement payment for any additional
items. In the event there is insufficient space to take any additional
items the carrier reserves the right to refuse the client from
travelling. A full tarif for additional items may be obtained from the
carrier.
Lost / Damaged Property
The carrier
is not responsible for any loss of or damage to clients property which
may occur during transit, loading or unloading. Any items of lost
property found aboard the carriers vehicle must be collected by the
client from the carriers headquarters. Items not collected within 2
months of reception will be deposed of.
Animals
The
carrier reserves the right to class all animals as additional items. In
the event there is insufficient space to take any additional items the
carrier reserves the right to refuse the client from travelling. A full
tarif for additional items may be obtained from the carrier. Large
animals must be caged & placed in the rear of the vehicle.
Vehicles
In
extreme circumstances the carrier reserves the right to replace its
regular vehicles with alternative means of transport; taxis, cars,
alternative minivan operators, which may or may not display the
carriers livery.
Smoking
Clients are informed that all vehicles supplied by the carrier are non-smoking.
