FAQ

How can I make a reservation?

You can book on the website by filling our online booking form or call our customer assistance center available 7/24


How do I pay for my shuttle?

All bookings are paid in advance by credit card (Visa or MasterCard) on our secure website. If you wish to book on the phone, please prepare your credit card. You just need to print your confirmation e-mail and give it to your driver when you arrive in Paris.


How much do children pay?

All children occupying a seat will be requested to pay the full fare. Baby seats are not provided by the carrier.


Is your website secure?

Our online booking form is secure.


How far in advance do I have to reserve?

We recommend you book at least 24 hours in advance to ensure that we have enough time to process your request. However, we will do our best to accommodate any last minute requests.


What if I need to cancel my reservation?

For any cancellation made by the client, the following cancellation fees will apply:
- more than 2 days before the transfer, 5% of the overall price
- the day before transfer, 50% of the overall price
- the day of transfer : no refund.


How do I find you at the airport?

On arrival, before collecting your bags, please call us for free from any France Telecom public phone on 0800 699 699.
A Parishuttle agent will give you the meeting point with your driver.


Why do I need to call if I’ve already pre-booked?

It is important that you call us so we know you’ve arrived. It is also useful in case you get delayed at customs or at baggage claim, so we can make sure the driver doesn’t leave without you. Remember to call before collecting your luggage; the driver can then make his way to meet you whilst you pick up your bags.


What are your opening hours?

Our telephone reservation service is open every day of the year from 7am until 10pm. Our shuttle service operates between 5am and 11pm (approximate times). Please contact us if you need to travel outside these times.


What if the office is closed when I arrive?

If the office is closed when you call, please follow the instructions in the recorded message or on your voucher to find your driver. Your driver will be waiting for you at the meeting point.


What if my flight is delayed?

We will wait up to one hour after the scheduled arrival time of your flight. After this time we will try our best to provide your transfer but cannot guarantee this will be possible.


What are your vehicles like?

Our vehicles are silver, 8-seater mini-vans. All our vans are air-conditioned and non-smoking.


How do I know what time you will pick me up to go to the airport?

Your pick-up time will be indicated in your confirmation. We normally pick passengers up 3 hours before the scheduled flight time. However, it is important that you call us before your departure to confirm that there has been no change in your pick-up address or flight time.


Where are your pick up and drop off points?

We operate a door-to-door service. We will pick you up from the terminal you land in and take you to the door of your address in Paris.
On departure we will pick you up from your address and drop you off at the terminal your flight leaves from.


What airports do you serve?

We serve Charles de Gaulle, Orly, Beauvais and Bourget airports.


Do you operate outside Paris?

Yes, we can take you wherever you need to go! Please contact us for a quote if your destination has a zip code that doesn't start with 75.


How long does it take to get from Paris to the airport and vice-versa?

The journey time depends on the traffic and your address in Paris. The standard journey time is approximately one hour but may well vary.


How much luggage can I have in the shuttle?

You may take one regular-sized suitcase and one item of hand luggage free of charge. For any extra or unusual luggage, we may ask you to pay a supplement. Please contact us for any further information.


Do you provide child/baby seats?

No, baby seats are not provided by the carrier. However you can use your own baby seat and child seat. Please note that you are responsible for the fitting of your child in the seat.


What if I don’t speak French?

Don’t worry! All our drivers and agents speak both French and English. Our agents also speak German, Spanish and Italian.


Do I need to tip the driver?

It is entirely at your discretion whether you wish to tip the driver.


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